iFIT Health & Fitness

WARRANTIES

For Customer Care – Please call 1800 993 770

Defects: Consumer Guarantees under the Australian Consumer Law

Our goods come with mandatory Consumer Guarantees that cannot be excluded under the Australian Consumer Law (ACL). You’re entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You’re also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.

In addition to these Consumer Guarantees under the ACL, iFIT Health & Fitness Australia Pty Ltd (iFIT) provides an additional Limited Warranty that its products are free from defects in materials and workmanship. This Limited Warranty is subject to conditions (including time limits) that are set out below.

The Consumer Guarantees under the ACL are different to the Limited Warranty. They apply for a period of time that is considered reasonable having regard to the nature of the products or services, including the price you paid. This might be longer or shorter than the period of the Limited Warranty.

Please seek diagnostic assistance by calling the toll free number, 1800 993 770 or by email australiacc@ifit.com, if you believe that any goods you have purchased from us fail to meet a Consumer Guarantee. We will work with you to resolve the problem. In some cases, we may have to arrange an inspection of the product by an authorised technician before determining the remedy that you are entitled to.

If iFIT assesses that there is a problem with an item you purchased from us, we will help you to return it. The goods must be returned to us within a reasonable period.

You can choose a refund or exchange if an item has a major problem. This is when the item:

Alternatively, you can choose to keep the item and iFIT will compensate you for any drop in value.

If the problem is not major, iFIT will repair the item within a reasonable time or offer a replacement. If it is not repaired in a reasonable time, you can choose a refund or replacement.

Please keep your proof of purchase (e.g. your iFIT receipt, online tax invoice, credit card, or bank statements). Any refund will be provided via the same method of payment as the original purchase.

Limited Warranty

iFIT Health & Fitness Australia Pty Ltd (iFIT) warrants that this product is free from defects in materials and workmanship, if the product has been:

Warranty Period – NordicTrack branded products
TreadMills
Frame Lifetime
Drive Motor 10 years
Parts & Electronics 2 years
Labour 1 year
Bikes, Ellipticals, Rowers
Frame Lifetime
Electronics 2 years
Parts 2 years
Labour 1 year
Strength Equipment
Frame & Hardware 2yr parts/ 1yr labour

In relation to any warranty period exceeding 1 year, the Limited Warranty is for parts only and does not include shipping or labour which will be charged to the customer separately.

Any Limited Warranty replacement parts shall be warranted for the remainder of the Limited Warranty term applying to the product. Beyond this time, you are not entitled to the return of any parts or products replaced under this Limited Warranty, although you may have other rights and remedies under the Consumer Guarantees mentioned above.

Limited Warranty Exclusions and Limitations. This Limited Warranty is limited to the original purchaser and is not transferable. If the serial number is removed, altered, or defaced, this Limited Warranty is void. You will be required to provide the serial number at the time of claiming warranty. Without limiting any statutory rights which may be available to you in respect of the product, including those under the ACL, this Limited Warranty will not apply to:

Subject to the ACL and except as expressly set out in this Limited Warranty, this Limited Warranty is the exclusive warranty provided by iFIT and supersedes any prior, contrary, or additional representations whether oral or written. To the extent permitted by law, including the ACL, any implied or express warranties or guarantees imposed by law are limited to the terms of the Limited Warranty.

To the extent permitted by law, including the ACL, neither iFIT nor its agents or employees shall be liable for the loss or use of any product, loss of time, inconvenience, commercial loss, or any other indirect, consequential, special, or incidental loss or damage due to breach of the Limited Warranty or any implied warranty or guarantee.

Claiming under this Limited Warranty. Proof of purchase in a form acceptable to iFIT must be presented to make a claim under iFIT’s Limited Warranty. You will be required to provide the serial number at the time of claiming warranty.

Prior to making a claim under the Consumer Guarantees or the Limited Warranty, please seek diagnostic assistance by calling the toll free number, 1800 993 770 or by email australiacc@ifit.com.

Should the problem not be resolved by phone or email and:

In either scenario, ordering replacement parts prior to the technician’s visit might be required.

In the event that iFIT replaces the product under its Limited Warranty, iFIT may require you to return the item to the place of purchase to receive your exchange. If iFIT provided the initial installation then, and only then, will iFIT provide a re-installation service. This Limited Warranty does not extend to any costs associated with the installation, de-installation, or re-installation of a product and it also excludes all damage relating to transporting or incorrect assembling of the product, although you may have other rights and remedies available to you under the ACL. Once a Limited Warranty claim has been validated in accordance with the above procedures:

All service will be performed during normal working hours by iFIT’s authorised service provider. Where equipment is required to be serviced outside the normal servicing hours, an additional fee may apply. Under this Limited Warranty, iFIT is not responsible for the costs of freight, postage, insurance, or lost or misdirected products. You will be responsible for the costs of returning the product to the place of purchase or iFIT’s authorised service provider, although you may have other rights and remedies available to you under the Australian Consumer Law.

To the extent iFIT cannot lawfully exclude any applicable implied or imposed statutory rights relating to an iFIT product, nothing in the Limited Warranty affects such rights. If you are a consumer, this Limited Warranty applies in addition to the rights and remedies available to you under the Australian Consumer Law.

Conditions of Use. The following conditions of use must be complied with in order for you to make a claim under iFIT’s Limited Warranty:

iFIT Health and Fitness Australia Pty Ltd, Unit 6, 12 Boden Road, Seven Hills NSW, 2147.

Warranty document valid from 14 August, 2024