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There may be times when you will need to return a product purchased from us. Our Returns Policy is designed to assist you with your return.
Damaged / Faulty goods
Product damage can occasionally occur during the freight process. When you receive your delivery please inspect the boxes for any visible damage. If there is damage, please notify the driver and make a note on the consignment note. To make a claim with the freight company we usually need photos of the cartons when they arrive showing the damage. Please notify us within 24 hours if appear damaged and we will follow up with the freight company.
If the delivery appears to be in good condition on arrival, however, you notice damage or fault when setting up your equipment, please notify us immediately and we will arrange to solve the issue.
If we are unable to fix the issue for whatever reason, the next option will be to replace the product with a new one. If this option is not available (i.e. end of line product) we can offer you a replacement unit (upgrade) or a full refund for the price of the product.
We will only accept returns should the item be faulty, or damaged prior to you receiving the goods. We will not accept returns for goods damaged in your care nor for change of mind.
All returns must be approved by us, prior to you returning the faulty item.
We will pay for return freight for any product assessed as having a major failure. In the event that product is returned to us but found not to have a major failure we reserve the right to deduct the reasonable cost of freight off your refund.
Returned products may also be subject to a re-stocking fee of up to 10% of the original purchase price. Re-stocking fee includes labour, checking and repackaging of items, ..administration time and costs for issue of refund, cancellation of order etc.
All products must be returned in the original, unmarked packaging, including any accessories, manuals, power leads and documentation shipped with the product.
Nothing in this policy should be interpreted as affecting any statutory rights regarding refunds and returns (for example damaged and faulty goods). All other terms and conditions will be applied to the maximum extent of the law. We reserve the right to alter these terms and conditions at any time without further notice.